For homes, families & businesses across Hampshire & Surrey
Keeping technology simple
Technology should make life easier, not more complicated. We provide friendly, reliable technology support for both home users and businesses, from Microsoft 365 and business IT support to computer repairs, printer installations, Wi-Fi issues, smart home devices and data recovery.
One number, whatever it turns out to be
No technical jargon. No call centres. Just local, dependable technology support when you need it.
Whether you're a business looking for ongoing IT support, a family struggling with a slow computer, or someone who simply wants help setting up a new device, you'll receive straightforward advice, professional service, and support you can understand.
The same engineer covers the office server and the laptop on the kitchen table. That's why nobody here has to work out whose problem something is before you get help, and why you never have to explain your setup twice.
What we do
Seven things we look after
Most customers come to us for one of these and stay for the rest. Every page below tells you what's included, how it works, and what it costs you to ask.
Business IT support
Your outsourced IT department. Monthly agreements for businesses that rely on their systems daily, or ad-hoc help when something breaks and you just need it fixed.
- Monthly or ad-hoc, no lock-in
- Servers, networks and Microsoft 365
- An engineer who knows your setup
Home computer support
Slow computers, viruses, printers that won't behave, lost files and new devices to set up. Explained in plain English, at your pace, with nobody made to feel silly for asking.
- PC and laptop repairs and upgrades
- Virus and malware removal
- Alexa, smart devices and one-to-one help
Microsoft 365 & cloud
As a Microsoft partner we set up tenants, migrate mail without losing any of it, and get Teams, SharePoint and OneDrive working the way people actually use them.
- Email migration with nothing left behind
- Users and licences that match headcount
- Teams, SharePoint and OneDrive
Cyber security
ESET protection installed and managed on office and home machines, plus email security, ransomware defence and a sensible look at who has access to what.
- ESET partner, business-grade cover
- Ransomware and phishing defence
- Settings that don't get in the way
Backup & data recovery
Backup that runs on its own so recovery is a phone call rather than a disaster. And if something is already lost, we attempt recovery with no charge unless we succeed.
- Livedrive cloud backup, set and forget
- Microsoft 365 backup as well
- No charge unless recovery succeeds
Wi-Fi, networking & NAS
The foundation everything else sits on. Routers, switches, Wi-Fi that reaches the back bedroom or the back office, and Synology NAS installed and supported.
- Wireless surveys and dead-spot fixes
- Broadband faults chased with the provider
- Synology NAS, shares and remote access
New equipment & upgrades
Laptops, desktops, NAS, printers and networking kit specified for the job and the budget, supplied, configured, and checked with your files already on it before we leave.
- Advice first, sales pressure never
- SSD and memory upgrades to old machines
- Files and settings brought across
Not sure which one you need?
Most people aren't, and that's fine. Describe what's actually happening and we'll tell you what it is, including when the honest answer is that you don't need us at all.
How we work
Three ways we get to the problem
Most things don't need a visit. When they do, we come to you. And when the machine has to come to us, we collect it and bring it back.
Remote support
You call, we connect to your screen with your permission, and you watch what we do. Software faults, email problems and Microsoft 365 are often resolved in that one session, without anyone travelling.
On-site visits
For networks, Wi-Fi, cabling, servers, NAS and new equipment we come to you anywhere in Hampshire and Surrey, and we don't leave until it works and you know how to use it.
Collection & return
Repairs, drive upgrades and data recovery are handled at the bench. We collect the machine, work on it, and bring it back set up exactly as it was, with your files intact.
Customer reviews
What people say about working with us
“Over the past decade, we've changed suppliers in almost every area of our business. We run a very busy ‘always on’ recruitment business. Darren has and continues to be an exceptional partner for us.”
“Darren is a magician! He returned my pc the next day fully working - i am beyond thrilled.”
Get in touch
Not sure which one you need?
Describe the problem in your own words. We'll tell you what it is and what it takes to put right, and if it isn't something we do, we'll say so.
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07971 690187
Ring Darren directly. If we're on another job, leave a message and we'll call back.
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support@realitycs.co.uk
To confirm: Darren's support address goes here.
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Farnborough, Hampshire
On-site across Hampshire and Surrey. Remote support anywhere.