Remote support

Let us onto your computer

Ring us first on 07971 690187, then press the button below. It downloads a small file. Run it, read us the ID and password it shows you, and we can see what you're seeing. You can watch every click, and it stops the moment we close it.

Download now Windows · about 1.7 MB · nothing is installed, and it closes when we're done

If it won't run, try this instead

  1. 1 Press Download now Your browser will ask what to do with the file. Choose Open or Run. If it asks whether to allow changes, say yes.
  2. 2 Read us the ID and password A small window appears showing an ID and a password. Read both out to us on the phone and we'll connect.
  3. 3 Watch us work You keep the screen and the mouse the whole time. When we're finished the connection closes on its own, and nothing stays running.

Only use this page if you rang us. We never phone people out of the blue, and neither do Microsoft, BT or your bank. If somebody called you and asked you to come here, put the phone down and ring us on 07971 690187 instead.

07971 690187 Reality Computer Services · Farnborough, Hampshire & Surrey