Zoho Assist unattended access
Our standard agent for customers on a support agreement. Installed once, it lets us connect when a machine needs attention without anyone having to be sat in front of it.
DownloadTools & downloads
Download centre
The support tools we ask people to run, in one place. If you're on the phone to us, this is the page we'll point you at. Each one says what it does and where it comes from, so you're never installing something on trust alone.
Before you download
Three things worth reading first
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Nobody honest rings you first
If someone called you out of the blue and is now telling you to install remote software, hang up. Microsoft, BT and your bank do not do that. Ring us on 07971 690187 and we'll tell you what you're actually looking at.
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You'll know where each file came from
Some of these are hosted here by us. The rest go straight to the company that makes the software, so you always get the current version. Every card says which, and links marked “maker's site” open in a new tab.
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Ask us if you're unsure
A clean-up tool pointed at the wrong problem wastes an afternoon and occasionally makes things worse. Tell us what the machine is doing and we'll say which of these to run, or whether it needs us instead.
Downloads
Support tools for Windows and Mac
Show
Remote support
So we can see your screen and work on the machine from here. Nothing runs until you let it, and you can watch every click.
Zoho Assist one-off session
For a single call. Download it while we're on the phone, run it, read us the number on screen, and the session ends when we close it. Nothing is left behind afterwards.
Get it from Zoho (opens in a new tab)
TeamViewer QuickSupport
The alternative if Zoho won't connect, usually because of a work laptop's security settings. Same idea: run it, give us the ID and password it shows you.
Get it from TeamViewer (opens in a new tab)TeamViewer QuickSupport for Mac
The Mac version, always the current release. macOS will ask you to allow screen recording and accessibility the first time. That's expected, and we'll talk you through it.
Get it from TeamViewer (opens in a new tab)Viruses, pop-ups and adware
For a machine that has picked something up. These find and remove; they are not a replacement for the protection we install on a machine we look after.
Malwarebytes
The scanner we reach for first on an infected machine. Finds the things a normal antivirus tends to wave through. The free version scans and cleans on demand.
Get it from Malwarebytes (opens in a new tab)AdwCleaner
For the browser that has grown three toolbars and keeps opening pages you didn't ask for. Strips out adware and hijacked search settings, then puts the browser back to normal.
Get it from Malwarebytes (opens in a new tab)Backup and file sync
Copies of your files, kept somewhere else. If you're not sure whether your backup is actually running, that's worth a phone call.
Livedrive
The cloud backup client we supply. Use this to install it on a new machine, or to reinstall it if backups have stopped reporting in.
DownloadLivedrive log retriever
A small tool that collects the backup logs into one file you can email us. We'll usually ask for this when a backup is failing and we need to see why.
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SyncBackFree
Free scheduled copying from one place to another, typically a folder onto an external drive or a NAS. Good for a second copy alongside cloud backup.
Get it from 2BrightSparks (opens in a new tab)Maintenance and repair
For a machine that works but has stopped behaving. Repair tools are worth a quick call before you run them.
CCleaner Portable
Clears temporary files and browser clutter. Portable means it runs from the folder you unzip it into, with nothing installed. Leave the registry cleaner alone unless we've asked.
Get it from CCleaner (opens in a new tab)CCleaner for Mac
The Mac build, for caches and leftovers from software you've long since removed. Handy when a startup disk is filling up and nothing obvious explains it.
Get it from CCleaner (opens in a new tab)
SFCFix
Repairs damaged Windows system files, the usual culprit when updates keep failing at the same point. This one is a technician's tool, so please ring us before running it.
Download
Microsoft Office repair
Microsoft's own diagnostics for Outlook and Office: mail that won't send, an account that keeps asking for a password, Office that won't activate. Nothing to install.
Open the Microsoft tool (opens in a new tab)Finding things out
Small utilities for the questions that come up before an upgrade or a rebuild.
TreeSize Free
Shows what is actually filling the drive, biggest folder first. Nine times out of ten it's photos, an old backup, or a mail file nobody knew was there.
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ProduKey
Reads the Windows and Office licence keys already on the machine, so a rebuild doesn't mean buying software you have paid for once. Some antivirus flags it; that is expected.
DownloadNothing in that category for this platform. Choose “Everything” to see the full list.
Not sure which one?
Tell us what it's doing and we'll say
Describing the problem in your own words is genuinely enough. We'll tell you which tool to run, stay on the phone while it does its thing, or take it from here ourselves.
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