Cloud backup, running quietly
Livedrive backs up in the background whenever the machine is on and online. Nothing to plug in, nothing to remember, and nothing sitting in the same building as the computer it was meant to protect.
Backup & data recovery in Hampshire & Surrey
Lost important files, or worried about protecting your data?
We provide backup solutions and data recovery services to help safeguard your personal and business information against hardware failure, accidental deletion and cyber threats. Backup that looks after itself, so recovery is a phone call rather than a disaster. And if something is already lost, there's no charge unless we recover it.
Lost files already?
Stop using the machine and call us. A drive that's failing gets worse every hour it stays powered on, and anything new written to it can overwrite what we're trying to get back. We attempt recovery with no charge unless we succeed.
Everyone means to sort out backup
A backup you have to remember to do is not a backup. It's a good intention with a date on it.
The external drive that was unplugged in 2023. The copy on the same computer as the original, which helps with nothing at all. The cloud sync everyone assumes is a backup, until a file is deleted and dutifully deleted everywhere else too.
We use Livedrive for cloud backup because it runs quietly in the background and doesn't need anyone to remember it. Then we test that it restores, which is the part most people never get to.
What we cover
Protecting it, and getting it back
Your data is one of your most valuable assets. We are partnered with Livedrive for cloud backup and ESET for security, for both home and business users.
- Livedrive cloud backup
- Automated, unattended protection
- Microsoft 365 backup
- Server and NAS backup
- Disaster recovery planning
- Restores tested, not assumed
- Data recovery from failed drives
- Recovery of deleted files and photos
- Laptops, PCs, Macs and external drives
- Ransomware recovery
- Data moved to a new machine
- Advice on what's worth keeping where
In more detail
How we go about it
Microsoft 365 backed up separately
Microsoft keeps the service running; it doesn't keep your mail and files indefinitely. Deleted items age out, departed staff take mailboxes with them, and ransomware reaches synced files. So we back 365 up too.
Restores that are actually tested
A backup nobody has ever restored from is a theory. We pull files back and check they open . The difference between believing you're covered and knowing it.
Recovery from failed drives
Drives that click, won't mount, or have been dropped. Deleted files, emptied bins, reformatted memory cards. We'll tell you honestly what the chances are before we start, and there's no charge unless we succeed.
Ransomware, planned for
The only reliable answer is a copy the ransomware couldn't reach. Get that right and an attack becomes an expensive afternoon rather than the end of the business. It pairs with cyber security.
A plan for the worst day
If the office floods, a server dies or a laptop is stolen: what comes back first, from where, and how long it takes. Written down, in language you can hand to someone else while you're dealing with everything else.
Home customers
What they say about working with us
“Darren is a magician! He returned my pc the next day fully working - i am beyond thrilled.”
“I was recommended Darren by a friend. Very helpful and super speedy. I was so pleased that he could help me out so quickly. I'll be recommending him to anyone that needs tech support!”
Common questions
What people ask about backup and recovery
What does “no charge unless we succeed” actually mean?
Exactly what it says: if we can't get your data back, you don't pay us for the attempt. We'll look at the drive, tell you what we think the chances are, and you decide whether it's worth trying.
Isn't OneDrive or Dropbox already a backup?
No. Those are sync services, and sync is obedient. Delete a file, or let ransomware encrypt one, and the change is faithfully copied everywhere. A backup keeps versions from before the damage, which is the part that saves you.
My drive is making a clicking noise. What should I do?
Turn it off and don't turn it back on to “have one more look”. Clicking usually means physical damage, and every extra minute of running can cost you files that were still readable. Bring it to us as it is.
Can you get photos back from a phone or memory card?
Often, yes, particularly from cards and external drives. Stop taking new photos or writing anything to the card, because that's what overwrites what we're trying to recover.
How much data can you back up?
Anything from one laptop of family photos to a business server and its NAS. We'll look at how much there is and how quickly you'd need it back, and size the backup around that rather than around a package.
Do you back up servers and NAS boxes as well as computers?
Yes. A Synology NAS is excellent shared storage but it is not, by itself, a backup. It's one box in one building. It needs a copy somewhere else, and that's what we set up.
More from us
Other things we look after
Backup & recovery
Lost something, or making sure you never do?
If files are already missing, stop using the machine and call us, because every hour it stays on can make recovery harder. If you're here to get backup sorted before anything happens, even better.
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07971 690187
Ring Darren directly. If we're on another job, leave a message and we'll call back.
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support@realitycs.co.uk
To confirm: Darren's support address goes here.
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Farnborough, Hampshire
On-site across Hampshire and Surrey. Remote support anywhere.